Describe Your Best Customer Service Situation

They all give small hints about the attitude of your agents. Reference a time where you really impressed a customer and describe the exact lengths you went to to make them happy its all about putting extra work in taking responsibility and making the customer feel valued.

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The attitude of your customer service reps speaks volumes about your brand.

. Customer support duties and responsibilities typically include answering incoming customer calls or emails diffusing irate customers updating customer service databases and maintaining and creating new customer. In fact customer service is an opportunity to build a personal relationship with a customer which then leads them to trust both you and the overarching brand. And the energy that your agents radiate is contagious.

Make sure that it is not negative. The lesson learned from this video is that customer service doesnt have to be so scripted and inhuman. How to Sound Smart in Your TEDx Talk.

Your customer service training should cover aspects such as posture language and tone of voice. To represent your skills accurately prepare an answer that describes a genuine example of your exceptional customer service. Customer service representatives provide support to customers by answering questions providing helpful information and resolving complaints.

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